Conditions of Use

The present conditions are agreed by the brand Ignae, by the company Azores Life Science, and by those who wish to buy products using the website, further along designated "customers".

You may only purchase products from our site if you are at least 18 years old and legally capable of entering into binding contracts.

These conditions aim to define the terms of sale between Ignae and its customers, from payment methods to shipment of the purchased products. These conditions regulate all the necessary stages of order placement and outline the terms of any necessary follow-up. Ignae reserves the right to update or amend these Official Terms at any time. Please review these Terms regularly to ensure you are aware of any changes made. Your continued use of our Site after changes are posted means you agree to be legally bound by these terms as updated/amended.

Any changes to our Terms will not apply to orders that have already been confirmed.



We do not guarantee that all the items available on are in stock at the time of your order, but strive to present the most accurate and current product information as possible. Ignae cannot guarantee that the content of is free of inaccuracies or typographical errors at any given time. Neither can we guarantee that all information is up-to-date. Ignae may at any time change the content of the site and the items available in the product range. Ignae cannot be held responsible for any damage caused from using and/or not being able to use the site.

The images of the products on our site, though presented as accurately as possible, are for illustrative purposes only.

The products and packaging may vary slightly from those images. All Products shown on our Site are subject to availability



The customer may register on the site ( to place an order using the online shop. Registered customers will be able to check the status of their order. Customers who wish not to register may select “Guest Checkout”. Unregistered customers (“Guests”) will not have access to order status and information through the site, but will receive tracking information once their order has shipped.  By placing an order the customer accepts the prices and descriptions available for sale.



The prices are presented in Euros (€), with the applicable taxes already included. The VAT is set at 18%. The price list presented on the website ( is subject to change. The price list can be modified without previous warning and errors may occur.



Payment must be made using PayPal.



Customers are asked to provide their card number and expiration date when making a credit card payment at checkout. To prevent and avoid frauds and other abuses, the authorization servers of the banking entity will be accessed to verify the provided data. For security purposes, the server is encrypted and all provided data is coded. None of the provided data will be available on the internet. All payments are processed by PayPal, which is PCI compliant. 

All confidential data will be used strictly to process the payment of the placed order. Ignae will not use customer-provided data beyond the authorization given by the customers. Ignae will not store customers’ confidential data and is not liable for any wrongful use of customers’ private data that is made from within the Ignae company. PayPal is the company responsible for all payments and connections with the bank. In the case of suspected fraud, PayPal will conduct proper testing, keeping the security of our clients in mind.



In the unlikely event of an order not arriving within the deadline indicated by the carrier company, the customer will be asked to provide all necessary documentation in order to file a complaint. Ignae is required to wait for the conclusion of the inquiry made by the carrier company before reshipping or reimbursing the purchase in question. The carrier company is solely responsible for the duration of this process.



We believe you will love our products as much as we do, but if you are unhappy with your purchase and would like to return or exchange part or all of your order, then please contact us at and we will gladly assist you.

Simply email and include your order number, reason for the return and photos of the product.

Please also include your name, e-mail address and phone number so that we can contact you if necessary.

Items can be returned within 14 days of original purchase date, and must be in the original package and in the same conditions in which they were sold. The cost of the items will be refunded, excluding shipping costs. Shipping costs will be refunded if the return is due to quality issuesPackage your return item in the original Ignae packaging to prevent damage in transit. If the product is damaged in transit, no reimbursement will be made.

You will receive an email confirmation once your return is processed.

If you chose to return any products to us, we will not be responsible for loss or damage to the products in transit. We therefore recommend that products are returned to us using a reputable delivery service  with available tracking. If Products are damaged or lost in transit, Ignae reserves the right to charge you, or deny the refund amounts owed, that are attributable to the loss or damage.

Refunds will be issued via the original method of payment used at purchase.

You can return the product, in original packaging, to the following address:

 Rua Aristides Mota nº49

 9500-054 Ponta Delgada, Portugal



Our trademarks include (amongst others) the Ignae name and logo. These trademarks may be used or registered in more than one country and your use of this web site does not grant you any rights to use our trademarks.



Copyright (including but not limited to Ignae’s trademarked logos, graphics, text, photos, designs, icons, images, data and software) provided in this website are owned by or licensed to Azores Life Science. Ignae may in the Terms and Conditions be referred to as 'us' or 'we'.

You may not publish, retransmit or otherwise distribute the material to others without prior written consent from Ignae or Azores Life Science. Except as expressly stated in this legal notice, no rights or licenses to the material, or any portion thereof, shall be granted or implied. For press inquiries, please contact us at



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